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Rajan Bala
Technology Canada
Rajan Bala is currently a Sr SDM in Customer Engagement Technology (CET), leading an org of 45 that manages/delivers/owns the contact handling software to serve Amazon Retail Customers. Prior to his current role, Rajan was an SDM bootstrapping a new product line called Amazon Key for Business through secure IoT devices and mobile application which allows delivery associates to enter gated buildings and apartment complexes in a frictionless way saving Amazon $100M/year in delivery cost. Before Amazon, Rajan spent 15 years as an engineering and business leader, notably at BlackBerry, Palm, HP, including 3 years as the co-founder and CTO for Hiku - a Series-A (7M total VC funding) startup that was seed funded by Jerry Yang and achieved 1MM in revenue through hardware sales and recurring subscription revenue. Hiku connects customers in kitchen to retail stores so that they never run out of stuffs at home.
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